I ended the last piece with a promise to show you the uncomfortable half. Here it is. Almost everyone builds an agent this way, us included: you write down what you want it to do, a set of instructions in plain language, and you set it loose. That is the easy part, and it is […]

This is the part I care about most, and the part most AI pitches skip. Here is something that is true and rarely said out loud: when you build an AI agent at your desk and connect it to your own accounts, you are the safety net. It can see whatever you can see and […]

I gave AI agents real jobs inside my own company: not a chatbot on the website, but actual work that used to land on a person. One writes our marketing, one runs my calendar and my inbox, one handles the paperwork side of hiring, one helps with our code, and one watches the other four. […]

Why most AI pilots never reach production, and why that stopped being a technology problem. Most AI pilots never reach production. The number that gets quoted is 88 percent. MIT’s 2025 study of enterprise AI put the share that delivered no measurable return at 95 percent. Pick whichever figure you trust. The story underneath them […]

Why most data transformations stall at the platform, and what has to fall first. Most data transformations I’ve seen over twenty years of watching, buying, and running them have failed in almost exactly the same way. The failure isn’t the platform. The failure is the sequence.A company decides it’s time to modernize. Leadership approves budget. […]